This course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. The most recent edition, called the ITIL 2000 edition, is published as a series of five core volumes and each of these volumes covers a different ITSM lifecycle range. It underpins ISO/IEC 20000, the International Service Management Standard for IT Service Management. But, as an offhand mention, there are some discrepancies between the ISO 20000 standard and the ITIL framework.

12 Months

25 Hours

online