This course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform.

Through this course you will learn about introduction to advanced ITIL course, service operation objectives, service operation processes, introduction to service operation, activities of event management, process in service operation, service desk responsibility, request fulfillment process, access management process, problem management process, activities of problem management, know error and its importance and service desk function.

Next we shall understand about application management introduction, application management function, critical success factors, technology considerations and common service operations activities.

12 Months

3 Hours

online