The customer service department is one of the vital organs of any organisation. It plays a significant role in developing long term relations with the clients and customers, helps in retaining them. Its main objective is to build a trust among the clients in regard to problems and issues faced by them. The customer care support department also involves assessment of the needs of the clients and get their feedback for efficient functioning. The way the customer care support service department of a company functions; influences or determines the customer satisfaction and customer relationship with that company. A company with inefficient customer care support system will lose on its customers and would have problem in retaining their customers.

Beginner

12 Months

7 Hours

Online