This online training is to learn in detail about Total Quality Management (TQM). It is important to learn about TQM as it process which decreases the errors in all operational arrears, recognizing mistakes, avoiding waste and reducing the lead times. The tutorials will help you understand what is quality culture and maintaining it, following customer centric approach, customer relationship management, Quality Assurance in TQM, Production, Planning & Control and TQM through Six Sigma.
TQM – Total Quality Management is considered an important factor for the long-term success of an organization. It defines the culture, attitude and nature of the organization that continuously improve in delivering high-quality products and services to customers. The various sections of TQM are as follows:
1. Quality Culture in an Organization
2. Customer Centric Approach
3. Customer Relationship Management